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The airport that `never loses a bag`

2024-11-02
IZUMISANO: Kansai International Airport in Japan can`t be held responsible for the less superlative performance of airlines or other stops on a traveller`s journey, but it claims its handlers never lose a bag.

In 30 years of operation, the airport serving the region around Osaka and Kyoto says it has neverlosta suitcase,aset of golf clubs, a stroller or anything in fact a feat its employees humbly shrug off as nothing special.

`We just follow the work processes and rulesand do what we have to do,` Tsuyoshi Habuta, supervisor at CKTS, one of the handling companies at Kansai, said.

There is no `special training` but Habuta and his teams handle more than 3,000 pieces of luggage every day with attention to detail.

`We carefully handle suitcases to avoid shocks.

Suitcase handles are aligned in a direction that is easy for customers to pick up,` Habuta said.

`We hand fragile items, strollers, surfboards and skis directly to passengers,` he said.-AFP