I HAD a confirmed seat on an IslamabadKarachi-bound Shaheen Air flight, booked a week in advance. On reaching the boarding counter over an hour earlier, I was told that my seat had been cancelled.
The extremely uncooperative staff made me run f rom one counter to another for a good 50 minutes, only to blame the `system error` for the mess-up at the end.
What`s worse that even af ter confessing to their f ault, the totally indifferent airline staff did not arrange for me to board the flight and it took off right before my eyes leaving me.
The next Shaheen Air flight I could be accommodated on was not before 15 hours! How I managed to fly back on the same day is anybody`s guess but I was utterly disgusted at the airline that now flies to international destinations but is not capable of effectively handling even domestic passengers.
