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PTCL can`t give time frame for resolution of internet woes

Dawn Report 2025-01-10
KARACHI: The Pakistan Telecommunications Limited (PTCL) said on Thursday there was no exact timeframe for the resolution of slow internet connectivity or the repair of the Asia-Africa-Europe-1(AAE-1)underseainternet cable, Dawn.com reported.

PTCL spokesperson Aamir Pasha said that to address the slowdown, PTCL `added additional bandwidth which has majorly resolved [the] internet slowness issue`.

However, the telecom operator stated that slow internet speed might still be experienced on Metaowned services, such as WhatsApp, Facebook and Instagram, especially during peak hours.

`We expect complete resolution over the next few days,` the statement added, without giving an exact timeframe.

`PTA and PTCL are working diligently to ensure the earliest possible resolution.

Mr Pasha said that the bandwidth shortfall had `been addressed`.

Meanwhile, PTCL technical personnel said that problems of this nature take between two and three months to fix, but the spokesperson did not offer any comment on this claim.