ISLAMABAD: The Capital Development Authority (CDA) has taken a significant step towards improving public service delivery by introducing a fully digitized `one window facility`.

A briefing on the facility was organised at the Islamabad Chamber of Commerce and Industry (ICCI), which was attended by businessmen and ICCI leaders.

The event provided valuable insights into the facility`s features and benefits, marking a major milestone in the CDA`s ongoing efforts to modernise and enhance its services.Abdul Rauf Khan, Director of One Window Operations at CDA, spoke about the authority`s commitment to serving the public and improving Islamabad`s overall infrastructure, calling for collective efforts to `enhance the face of the city`.

CDA`s Deputy Director of IT Rashid Minhas, outlined the key features of the new facility, which will allow users to track their applications at each stage and make payments online.

President of ICCI Nasir Mansoor Qureshi praised the CDA`s leadership for its commitment to modernising public services, calling the digitisation of the One Window Facility a `pioneering move` to bet-ter serve the public.

He also highlighted the importance of digitising the ICCI itself, sharing that the chamber is already implementing an Enterprise Resource Planning (ERP) system, with plans to unveil a new mobile application in April.

This app will allow members to complete all their chamber-related tasks from their homes.

The ICCI President emphasised the need for continued collaboration between the ICCI and CDA, underlining that stronger coordination between the two organisations will help address the challenges faced by the business community and facilitate a more condu-cive environment for business growth in Islamabad.

ICCI Executive Member Sardar Tahir Mahmood expressed the hope that such efforts would continue to benefit Islamabad`s business community.

Senior Vice President of ICCI, Abdul Rehman Siddiqui said that the event provided valuable insights into the facility`s features and benefits, marking a major milestone in the CDA`s ongoing efforts to modernise and enhance its services.

He said that increased collaboration between CDA and ICCI would help resolve key business challenges and accelerate economic growth in the capital.