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Rs487.5m relief granted to banking customers

KARACHI: The Banking Mohtasib Office (BMO) on Thursday said monetary relief amounting to Rs487.55 million was granted to the banking customers by disposing of 14,070 complaints during the first half (January to June)ofcalendar2022.

A press release issued by the BMO said 13,762 (98 per cent) complaints were resolved amicably by the Banking Ombudsman while only 308 (2pc) complaints required resolution through formal orders.

There is no letup in the number of complaints being lodged against commercial banks as the ombudsman has received almost 16,045 new complaints, including 7,500 from the Prime Minister`s Portal, during the period from January 1 to June 30.-Staff Reporter