I NEED to document my unfortunate journey about cancelling all the services of the Pakistan Telecommunication Company Ltd (PTCL) that I have been using for long. The lack of customer support etiquette at PTCL is astounding, marked by random calls seeking confirmation of `fixed` services without anyone ever having visited my place.
I had sent an email to the PTCL a few days ago, asking the number of times I had to complain and how long it took to resolve it and make a billing adjustment. I do have that information, but I wanted an official word.
Recently, I got a call from PTCL helpline 1218 which I could not take. I then got another call immediately, which I answered. The gentleman introduced himself and asked if it was appropriate to talk. I told him to call the next day, but he insisted on talking at that very time.
Next up, he made excuses for bad service, and informed me that the information I had sought would not be shared by the PTCL. Also, he sent an email `confirming` that he had provided the information.
Other telecommunication entities should avoid behaving like the PTCL.
