ALLIED Bank, one of Pakistan`s leading commercial banks, entered a research and development collaboration with CHISEL Lab at the Lahore University of Management Sciences to explore the potential of robotics and human-robot interaction in transforming banking experiences.

Under this collaboration, Allied Bank has deployed a Pepper Robot at CHISEL Lab as a dedicated research platform. The initiative will focus on developing and piloting robotics-driven use cases across customer interaction, service delivery, and assistive banking environments. Selected solutions will be tested in real-world settings, including Allied Bank Digital Lounges, to evaluate scalability and customer adoption.

A Joint Innovation Steering Group will oversee the initiative, with expected outcomes including functional prototypes, pilot insights, potential joint publications, and further strengthening the bridge between academia and industry. •