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AI firm under fire after chatbot makes up `horror story`

2025-03-21
VIENNA: OpenAI is facing a complaint about its chatbot making up a `horror story`, by falsely describing a Norwegian man as having murdered his children, a privacy campaign group said on Thursday.

The US tech giant has faced a series of complaints that its ChatGPT gives false information, which can damage people`s reputations.

`OpenAPs highly popular chatbot, ChatGPT, regularly gives false information about people without offering any way to correct it,` Vienna-based Noyb (`None of Your Business `) said in a press release.

It added ChatGPT has `falsely accused people ofcorruption,child abuse or even murder`, as was the case with Norwegian user Arve Hjalmar Holmen. Hjalmar Holmen `was confronted with a made uphorror story` when he wanted to find out if ChatGPT had any information about him, Noyb said.

The chatbot presented him as a convicted criminal who murdered two of his children and attempted to murder his third son.

`To make matters worse, the fake story included real elements of his personal life,` Noyb said.

`Some think that `there is no smoke without fire`. The fact that someone could read this output and believe it is true, is what scares me the most,` Hjalmar Holmen was quoted as saying.

In its complaint filed with the Norwegian Data Protection Authority (Datatilsynet), Noyb wants the agency to order OpenAI `to delete the defamatory output and fine-tune its model to eliminate inaccurate results`, as well as impose a fine.

Noyb data protection lawyerJoakim soederberg said the EU`s data protection rules stipulate that personaldatahastobe accurate.

`And if it`s not, users have the right to have it changed to reflect the truth,` he said, adding that showing ChatGPT users a `tiny` disclaimer that the chatbot can make mistakes `clearly isn`t enough`.

Due to an update, ChatGPT now alsosearchestheinternetforinformation and Hjalmar Holmen is no longer identified as a murderer, Noyb said. But the false information still remains in the system, Noyb added.

OpenAI did not immediately return an AFP request for comment. Noyb already filed a complaint against ChatGPT last year in Austria, claiming the `hallucinating` flagship AI tool has invented wrong answers that OpenAI cannot correct.-AFP