IN an increasingly digital landscape, K-Electric invested in automating and digitising its operations for an enhanced customer experience, as per a press release. Today, over 1.5m of KE`s customer base interact virtually with the company.

Furthering this vision, K-Electric has digitised its `New Connections` process, a fully digitised platform that embeds convenience, transparency, and customer-centricity. The new platform replaces lengthier, manual processes with a seamless system that is integrated end-to-end with SAP. This allows applicants to easily apply for and track the progress of their application process in real-time. •